Widerrufsrecht
Responsibility for Return Shipping Costs
The responsibility and financial burden for return shipping vary depending on the reason for the return.
If the withdrawal is exercised for reasons not attributable to VAU Eyewear (e.g., change of mind, incorrect size selection by the customer, or personal preference), the direct costs of returning the goods remain entirely the responsibility of the Customer.
If the return is due to a verified error by VAU Eyewear (e.g., incorrect model, color, or size shipped) or a product conformity defect, VAU Eyewear will cover all return shipping costs. The Customer will be relieved of any direct financial burden and will receive specific instructions for the collection of the goods via our authorized courier.
How to Initiate a Return
To start the return process, please follow these steps:
- Send an email to VAU Eyewear Customer Service at info@vau-eyewear.com including: the express intent to withdraw from the contract (partially or fully), the reason for the return, and the specific product descriptions/codes.
- Our team will review your request and provide further instructions.
Return Eligibility Requirements
Items can only be returned if they meet the following conditions:
- They have been delivered no longer than 14 days before the return request.
- They are completely unworn, undamaged, and clean.
- They are shipped in their original case and packaging (including bubble wrap, relevant stickers, and any accessories provided).
- They have been approved by our Customer Service and assigned a Return Authorization Number (RFI).
- They are shipped no later than 10 days from the date the return was authorized.
Return Shipping
Please note that return shipping is at the Customer's expense, and Customers are responsible for organizing the shipment back to our facility.
To ensure a successful return, items must be securely packed in their original packaging, including all original labels and tags.
It is mandatory to write the return code provided by VAU Eyewear clearly on the outside of the package. Please be aware that if the return code is not visible on the box, identifying and processing the return may take significantly longer than expected.
Please return to the following address:
[VAU Eyewear Return Address — to be completed]
After the shipment, please save the tracking number to help track the shipment.
VAU Eyewear is not responsible for any delay, loss, or damage to the return shipment. VAU Eyewear does not provide a return label. The Customer may use a carrier of their choice.
Inspection and Refund Process
Upon arrival at our facilities, all items will undergo a thorough quality inspection.
If all conditions mentioned above are met, the full amount of the product will be refunded within 10 business days at no additional charge.
Should the returned items fail to meet our requirements or if their condition deviates from the original state, they will undergo a more comprehensive inspection by our internal team.
If the eyewear is confirmed to meet our return criteria following this assessment, the refund will be issued within 10 business days, in full, at no extra cost.
In the event that these standards are not met upon further review, the return will be rejected and no refund will be issued.
In this instance, the Customer may choose to have the item sent back to them, at their own expense, in the condition it was received. This request must be made within 20 days of our notification; after this period, VAU Eyewear reserves the right to dispose of the goods at our discretion.
Prescription Lenses
Please be advised that because prescription lenses are custom-made to the Customer's specific visual requirements, they are non-refundable unless a manufacturing defect is present.
Returns for ophthalmic (prescription) lenses will only be approved in the event of a proven manufacturing error, specifically when the lenses have not been crafted according to the exact specifications of the provided prescription.
To initiate a return for this reason, it is mandatory to provide a printed measurement report from a qualified optician confirming the discrepancy. VAU Eyewear will review the documentation and, if a processing error on our part is confirmed, VAU Eyewear will issue a full refund for the cost of the lenses.
In the event of a frame replacement request, our specialists will attempt to adapt the existing lenses to the new frame, provided that the new model is the same size (caliber).
Refunds
Please be advised that the timeframe for a refund to be reflected in the Customer's account typically ranges from 5 to 10 business days. This duration is strictly dependent on the internal processing procedures of the relevant financial institution or payment service provider. VAU Eyewear shall not be held liable for any delays resulting from interbank processing cycles. VAU Eyewear has no authority to influence or expedite the refund timelines established by individual financial institutions.